The terms that apply when you buy from AE Water Filters online.
Last updated: 14 September 2026
These terms apply to purchases made through aewaterfilters.com from AE Water Filters Australia (ABN 89 688 006 519), referred to as "we", "us" or "AE Water Filters".
Your order is an offer to purchase. We accept it when we send an order confirmation. If we cannot fulfil an order, for example because an installation address is outside our Sydney service area, we will contact you to arrange an alternative or a full refund.
Delivery and installation are provided in accordance with our Shipping & Returns policy. Installation packages include standard installation by a licensed plumber in the Sydney metropolitan area. Any additional work required will be quoted and agreed with you before it is carried out. Please read our installation scope, exclusions and additional work terms before choosing an installation package.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Replacement filter cartridges are consumables and need to be replaced according to the recommended service intervals to maintain performance. Damage caused by incorrect installation by a third party, water pressure outside the product's specification, freezing or misuse is not covered by warranty.
We take care to describe products accurately. Images are for illustration and minor variations in appearance may occur. Filtration performance depends on your incoming water quality and correct installation and maintenance.
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including under Australian Consumer Law. We remain responsible for providing installation services with due care and skill and for remedies required by law, including for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.
Questions about these terms? Call 1300 948 543 or use our contact page.
These terms apply to products purchased with standard Sydney installation, including installation added using the checkbox on a product page. An asterisk (*) beside an installation price refers to this scope. The advertised price covers the standard work below. Extra charges apply only to additional work you approve separately.
Installation is available within 40 km of Merrylands NSW 2160, measured in a straight line from our service base. Your installation street address must pass our area check before payment. Any cart containing an installation package must use an address inside this area. Outside the area, choose supply only for delivery across Australia or contact us before ordering. Driving times vary with traffic.
We confirm suitability and arrange a booking with you. Purchasing a package does not reserve a particular date. Please provide accurate property information, permission to carry out the work and safe access to the installation area.
An RO installation needs space for the filter and storage tank, suitable existing cold water and waste connections and a suitable existing drinking tap hole. A whole house installation needs accessible incoming pipework, a suitable mounting position and clearance for servicing. Contact us before ordering if you are unsure whether your property meets these requirements.
If drilling or cutting is needed, we assess the surface and access, explain the proposed work and foreseeable risks, and provide a separate quote. Specialist work may need another qualified tradesperson. If concealed pipes, brittle or damaged surfaces, unsuitable materials or other unexpected conditions are discovered, we pause the affected work and discuss the options with you. Additional remedial or finishing work outside the agreed scope is quoted separately.
This does not make the customer responsible for damage caused by our failure to exercise due care and skill. Such damage is not treated as a chargeable extra, and your rights to remedies under Australian Consumer Law and any other applicable law remain in place.
Before carrying out chargeable work outside the agreed scope, we explain why it is needed and give you a written variation or separate quote showing the work, the additional price including applicable taxes, the revised total and any effect on timing. We obtain your written agreement before proceeding. The installation checkbox or payment for a standard package is not consent to unspecified extra charges.
The agreed price for included work remains fixed. We do not add charges simply because that work takes longer than expected. If the standard package cannot be completed at your property and you decline the additional quote before installation starts, you can cancel the affected package for a full refund. We arrange collection of any uninstalled equipment already supplied as part of that package. Where work has already started, we discuss the available options and any separately agreed work, without limiting your legal rights.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including rights relating to faulty goods, installation workmanship or reasonably foreseeable loss or damage. Please contact us if there is a problem with the installation.