Everything you need to know about delivery, Sydney installation bookings, returns and refunds.
Last updated: 14 September 2026
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Call us on 1300 948 543 or send a message through the contact page with your order reference (shown on your receipt) and a short description of the issue. We will reply with return instructions.
Installation packages are available within 40 km of Merrylands NSW 2160, measured in a straight line. We check the installation street address before checkout. This distance is a service boundary, not a guaranteed driving time. Supply only orders are available across Australia.
When you select installation, the displayed package price includes the system, delivery to the installation address, standard fitting by a licensed plumber, normal connection materials, flushing, leak checks and a handover.
Standard fitting requires safe access, suitable existing cold water pipework and a suitable mounting position. RO systems also need room for the filter and storage tank, an accessible waste connection and a suitable existing tap hole.
Drilling or cutting stone, tile, concrete or cabinetry, new tap holes, trenching, electrical work, extensive pipe alterations, specialist mounting and repairs to existing defects are outside the standard price. Unforeseen site conditions may require additional work. We explain the work, price and any effect on the booking and obtain your written approval before proceeding. The agreed price for work already included does not increase simply because it takes longer than expected.
If the package is unsuitable and you decline the additional quote before installation starts, you may cancel the affected package for a full refund. We arrange collection of any uninstalled equipment supplied as part of that package.
These exclusions do not remove your consumer rights or our responsibility to use due care and skill. Read the installation terms, including drilling and site conditions.