Privacy Policy | AE Water Filters

Last updated: 7 September 2026

AE Water Filters Australia (ABN 89 688 006 519) respects your privacy and handles personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Contact details you provide when you enquire or order: name, phone number, email address and delivery or installation address.
Order details: the products you purchase and any installation notes you give us.
Website usage information collected by cookies and analytics tools, such as pages visited and device type.

Payments

Online payments are processed by Stripe. Your card details are entered directly on Stripe's secure checkout and are never stored on our website or servers. Stripe's handling of your information is described in the Stripe Privacy Policy.

How we use your information

To process and deliver your order, arrange installation and provide customer support.
To respond to enquiries and quotes.
To send order confirmations, receipts and service updates.
To improve our website and, where you have opted in, to send you offers. You can unsubscribe at any time.

Sharing

We only share your information with service providers who help us run the business, such as our payment processor, delivery couriers and our installation plumbers, and only as needed to complete your order. We do not sell personal information.

Cookies & advertising

Our website may use cookies and tools such as Google Analytics and Google Ads to measure site performance and advertising results. You can control cookies through your browser settings.

Access & contact

You can request access to, or correction of, the personal information we hold about you by calling 1300 948 543 or using our contact page. If you have a privacy concern, contact us and we will respond promptly.

Delivery address checks

We use your delivery address to calculate delivery and check installation availability. For installation orders, we send the street address, suburb and postcode to NSW Spatial Services to locate the property and check its distance from Merrylands. We do not send your name, email or payment details to that service. Your confirmed delivery address is passed to Stripe with your order so we can fulfil it.